Booking & Payment
To confirm your booking, we require a £100 refundable security deposit. We can only confirm your booking when your deposit has cleared. We will only hold provisional bookings without a deposit for seven days.
After we’ve confirmed your booking, you must pay the full balance of the rent no later than six weeks prior to your arrival. If you book within six weeks of arrival, you must pay in full when you book. If you fail to pay the balance of rent by the due date we will cancel your booking.
Our preferred method of payment is by bank transfer; the relevant bank details will be noted on our emails. Payments of over £500 made by credit card will be subject to a 1.5% commission charge.
We require that you pay a refundable security deposit of £100 to confirm your booking. You are responsible for any loss or damage, extra cleaning and electricity charges incurred as a result of your stay. We’ll return the security deposit to you, less any deductions, the week after your departure.
If for any reason you have to cancel your holiday, please let us know in writing. We will then make every effort to re-let the property and return your deposit. However, if we don’t manage to re-let the property we will be unable to return your deposit.
If you give us less than six weeks notice when you cancel your holiday you will still be liable for the balance of rent due. However, we will try to re-let the property and if we do, we won’t ask you to pay the balance of rent due.
If you have to cancel your holiday due to illness, please send us a doctor’s certificate. We will then consider waiving your need to pay any outstanding balance.
We strongly advise you to take out holiday insurance to cover cancellation expenses and loss or damage to your possessions. We insure our premises against fire etc. but under no circumstances can we be held liable to loss or damage of your possessions.
Arrival and Departure
Check-in to your holiday property is from 4.00pm on your day of arrival. Please check out no later than 10.00am on your day of departure.
If you will be arriving after 5pm please let us know in advance by calling us on 01540 651 255.
Conditions of Tenancy
Under no circumstances may the number of people occupying the property exceed the number shown in the details for that property. We reserve the right to refuse entry or revoke the booking if you do not observe this condition.
You must only use the property for holiday purposes and you may not sublet the property, or any part of the property, or any equipment from the property. You must allow the owner or his agent or employees entry to the property for all reasonable purposes.
The contract effected when we confirm your booking relates to a holiday let only and is not an assured tenancy in terms of the Housing (Scotland) Act 1988. This means you have the right to occupy the property for the period agreed for holiday purposes only.
Breakages and Cleaning
You are liable for any damage that occurs during your occupancy. If you do damage or break anything please let us know as soon as possible so we can repair or replace it quickly with the minimum inconvenience to you or subsequent guests. Breakages will incur a charge.
You must maintain the property and its contents in a clean and tidy condition and leave it in a similar condition when you leave. If you fail to do this, we reserve the right to make an additional charge to you to cover the extra cost of cleaning.
We provide a Wifi connection for our guests use. However, we cannot be held responsible at any time for the strength of the signal or the connection.
If you use the Wi-Fi excessively we reserve the right to make an additional charge.
We provide bed linen, tea towels and bath mats. However, please bring your own personal towels with you. Or you can hire them from us at the time of booking for £5 per person.
Lost or Forgotten Property
We will return any lost or forgotten property to you but you will have to reimburse us for the postage costs.
You’re welcome to bring one or two well-behaved dogs. However, we do ask that you don’t leave them unattended and don’t allow them on the furniture or in the bedrooms.
Please keep your dog under control while you’re on the estate grounds, in line with the Scottish Outdoor Access Code.