Booking & Payment
To confirm your booking, we require a £100 refundable security deposit. We can only confirm your booking when your deposit has cleared. We will only hold provisional bookings without a deposit for seven days.
After we’ve confirmed your booking, you must pay the full balance of the rent no later than six weeks prior to your arrival. If you book within six weeks of arrival, you must pay in full when you book. If you fail to pay the balance of rent by the due date we will cancel your booking.
Our preferred method of payment is by bank transfer; the relevant bank details will be noted on our emails.
We require that you pay a refundable security deposit of £100 to confirm your booking. You are responsible for any loss or damage, extra cleaning and electricity charges incurred as a result of your stay. We’ll return the security deposit to you, less any deductions, the week after your departure.
If for any reason you have to cancel your holiday, please let us know in writing. We will then make every effort to re-let the property. If you give us less than six weeks notice when you cancel your holiday you will still be liable for the balance of rent due. However, we will try to re-let the property and if we do, we won’t ask you to pay the balance of rent due. The £100 deposit is non refundable if the booking is cancelled at any time.
Cancelation up to 6 weeks prior to arrival – The estate will do their best to resell the property. If successful we will refund the rental amount received less the £100 non-refundable deposit. If unable to resell the property, the client is responsible for the full rental amount less the security deposit which will be refunded to the client.
Cancelation during your stay – The estate retains the full rental amount but will refund the security deposit providing the terms have been met.
The Estate is not liable for refunds or expenses you incur in the event that we are prevented from fulfilling your booking as a result of circumstances beyond their control. Such circumstances shall include (but not be limited to), war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”). We recommend that you have adequate insurance in place to cover this.
We strongly advise you to take out holiday insurance to cover cancellation expenses and loss or damage to your possessions. We insure our premises against fire etc. but under no circumstances can we be held liable to loss or damage of your possessions.
Arrival and Departure
Check-in to your holiday property is from 4.00pm on your day of arrival. Please check out no later than 10.00am on your day of departure.
If you will be arriving after 5pm please let us know in advance by calling us on 01540 651 255.
Conditions of Tenancy
Under no circumstances may the number of people occupying the property exceed the number shown in the details for that property. We reserve the right to refuse entry or revoke the booking if you do not observe this condition.
You must only use the property for holiday purposes and you may not sublet the property, or any part of the property, or any equipment from the property. You must allow the owner or his agent or employees entry to the property for all reasonable purposes.
The contract effected when we confirm your booking relates to a holiday let only and is not an assured tenancy in terms of the Housing (Scotland) Act 1988. This means you have the right to occupy the property for the period agreed for holiday purposes only.
Breakages and Cleaning
You are liable for any damage that occurs during your occupancy. If you do damage or break anything please let us know as soon as possible so we can repair or replace it quickly with the minimum inconvenience to you or subsequent guests. Breakages will incur a charge.
You must maintain the property and its contents in a clean and tidy condition and leave it in a similar condition when you leave. If you fail to do this, we reserve the right to make an additional charge to you to cover the extra cost of cleaning.
We provide a Wifi connection for our guests use. However, we cannot be held responsible at any time for the strength of the signal or the connection.
If you use the Wi-Fi excessively we reserve the right to make an additional charge.
We provide bed linen, tea towels and bath mats. However, please bring your own personal towels with you. Or you can hire them from us at the time of booking for £5 per person.
Lost or Forgotten Property
We will return any lost or forgotten property however we kindly request that you reimburse us for the postage costs.
You’re welcome to bring one or two well-behaved dogs. However, we do ask that you don’t leave them unattended in the property and don’t allow them on the furniture or in the bedrooms.
Please keep your dog under control while you’re on the Estate grounds, in line with the Scottish Outdoor Access Code. We also respectfully request that you clean up after your dog in order to keep the Estate clean and tidy as well as aiding grass cutting around the cottages. An additional cost may be deducted from your security deposit if our housekeeping team have to spend extra time cleaning or removing dog hair from the property
It is up to the customer to monitor the rules and regulations that permit travel to Alvie Estate from their permanent address. The customer is also responsible to follow guidelines for the maximum number of people and households staying within the accommodation. We will be unable to welcome bookings (even on arrival) where the current Scottish Government Guidelines are not met.
If you are unable to travel due to restrictions either in your region or ours (Highland), we will do our best to reschedule your booking to a later date- this may incur an additional charge due to seasonal tariffs.